Contacting service providers to find out what care they can provide your child can be challenging.

It’s particularly challenging right now as the disability service sector goes through a period of rapid change.

Throughout your child’s life you will be in contact with different kinds of providers and organisations. Some will be specialist disability services;  or some will be mainstream that help a range of children. Some will be registered with the National Disability Insurance Scheme (NDIS) and some may not. Some will be organisations, and some will be sole traders.

However there are common principles to keep in mind no matter what type of provider:

  • All children have the right to feel and be safe where ever they are. Keeping children safe is everyone’s business.
  • A united and integrated community approach keeps children protected and safe.
  • Children’s safety is enhanced and maintained by a team of empowered champions and you, their parent are a vital member of the supporting team.



types of safeguards

Overarching safeguards include legislation, policies and frameworks that apply to all organisations and providers. These safeguards ensure providers maintain a safe environment for all children.

These safeguards operate at the international level, the National (or Commonwealth) level, and at the Victorian State level.

National Safeguards

The NDIS (National Disability Insurance Scheme) is a Commonwealth Government initiative that provides a new way to help people with disability receive care and support.

Visit the NDIS website to find out who can access the NDIS: or for general information:, You can call the NDIS on 1800 800 110.

You can also visit Disability Loop, the website of the Australian Federation of Disability Organisations to find out more about NDIS:

Victorian Safeguards

The Victorian Government has introduced a number of new legislation and policies to ensure children’s safety.

The Child Safe Standards aim to prevent physical violence, sexual abuse, serious emotional or psychological abuse and serious neglect.

Further information about the Child Safe Standards can be found on the Victorian Department of Health and Human Services website and in the next section.